guys thanks for your advice above.. all well noted.
as I said I have now bought a new deck as I cant bear to be without one while I attempt to resolve this and for your interest have copied the email I have now sent to Landyachtz to see if they will look to help make a customer happy again.
I am writing to let you know of my recent woes.
Of all the boards to choose from having sold my wedding ring on eBay to mark closure of my failed marriage, I chose your battleaxe 2011 model. A great looking board with the dimensions I was looking for to help me progress my longboarding and as soon as I set foot on it I was in love!!
I had placed my order with longboards uk on 25th June and received the goods 27th and first ride was on 28th. On Monday 2nd July on putting a bit of pressure on the tail to initiate a bit of pop the tail cracked on my otherwise almost scratch free pride and joy!!
I reported this to my vendor and since than have been communicating with them and eventually the uk landyachtz distributor j and r sports. My board was collected but was judged not to be a fault with the board.
I am writing to you to contest that decision - the uk has a keen long boarding community and I am s member of forums where all aspects of the sport are discussed including equipment,in great depth. My feeling is that after 4 days of modest riding a tail on a board should not snap unless there was a fault in either manufacture and/or design, and opinion that Is shared with more experienced longboarders than me.
I am a realist and if this had happened even after 3 months of hard riding I would have accepted that the decks are to a degree consumable and consider the damage bad luck but accept it! But after 4 days of moderate riding?
J and r argue that I must have made a mistake on landing or something like that which to s degree I accept as a possibility - however I don't feel from landyachtz point of view for that to be a glowing endorsement for rider progression if a single mistake on a much enjoyed and far from extravagant manoeuvre leads to board failure.
Any way I have forwarded part of my communications with my vendor and have included some of the pictures I sent to longboards uk prior to my board being collected by j and r sports, who retained my board.
After falling in love with landyachtz and this board I am now bitterly disappointed at the almost instant loss of my cash and hope that you are able to intervene directly to restore my faith in your brand.
lets see if i get a response.
at this stage do i want the board replaced? not sure but if they sent me a teeshirt and stickers i'd have something to show for my money eh?